Shipping and Dispatch Times:
I will dispatch you order within 3 working days. If an order is placed after 5pm. The dispatch timeframe will start the next day.
I will post all bows in a white cardboard box by Royal Mail First Class Signed for.
All bows will be placed on white cardboard and wrapped in tissue paper
Return and Exchange Policy:
I hand make these items, so i am very observant and pay attention to detail. I would never intentionally send out an order for delivery without checking that each item is in excellent condition.
If you are unhappy with your purchase:
message or email stating why you would like to return before leaving a review.
You may return your order once verified to do so.
You the customer, will have to pay return postage costs for the order to be sent back.
Once received, a refund will be sent you to within 5 working days.
Exchange an item:
Please message or email this request.
The items must have not been used
You the customer, will have to pay return postage costs and send £1.99 extra either within the order or by bank transfer for an exchange to be posted back to you, the customer.
These terms will all be discussed during the discussion by message or by email.